Learners Appeals Procedure

Learner Assessment Appeals Procedure

All Learners have the right to challenge the outcomes of their assessment, if they consider the assessment has not been carried out properly.  Learners might appeal on a variety of issues listed below:-

  • Conduct of the assessment
  • Adequacy of the range, nature and comprehensiveness of the evidence.
  • The opportunities offered in order to demonstrate competence of attainment
  • Access to assessment
  • Process of assessment
  • The handling of an appeal
  • Administrative issues e.g. failure to register/apply for certification

Appeals against the outcome of an assessment or decision will be made in the first instance at the time of an assessment (if practicable) with the assessor/instructor.

If unresolved in the first instance the appeals procedure is then followed and used when we cannot establish a mutual agreement. It is the responsibility of the assessor/instructor who conducted the assessment to explain the appeals process and to provide the relevant information to the appellant and to ensure the client/trainee follows this procedure.

If a Learner wishes to appeal the appeal is to be lodged with the office manager within 20 days of the Learner being notified of the assessment decision.

The centre office manager  will then attempt to find a solution with the Learner, Assessor/Tutor.

Failing this, the centre co-ordinator will:-

  • Set a date for the appeal to be considered by Ian Cox (Director)
  • The appeal will be considered and responded to within 30 days of the appeal being lodged

All appeals should be submitted in writing under confidential cover and emailed to the TTS Training Services Ltd info@tts-uk.co.uk, providing a clear explanation of the basis of the appeal and clarification in regard to why the appeal has been submitted. All special considerations should be included in the appeal procedure and statement.

TTS Training Services Ltd will fully investigate the complaint/appeal and report back in writing to the person who submitted the appeal within 28 days.

If you are not satisfied with the conclusion, you have the right to challenge it by writing to the Awarding Body i.e. Highfield. 

For HABC accredited qualifications, if you have received an unsatisfactory response to a complaint and would like to raise with Highfield Awarding Body for Compliance (HABC), they can be contacted by email at info@highfieldabc.com or by telephone at 0845 260350.

Alternatively, by mail:

HABC Limited,
Highfield House,
Sidings Court,
Lakeside,
Doncaster,
DN4 5NL

Qualification Regulator
Should the Centre (TTS Training Services Ltd) and the Awarding Organisation (HABC) be unable to resolve the complaint, you may raise a complaint with the relevant Qualification Regulators, for example Ofqual and the SQA.
Ofqual can be contacted on 030 303 345 and htp:/www.ofqual.gov.uk/complaints-and-apeals/, SQA can be contacted on 0345 279 100. For more information visit: htp:/www.sqa.org.uk/